by: Ivon T. Hughes
Many dual income couples, include their children on each group health insurance plan to maximize benfits. However, without some sort of system in place to help the health insurance companies coordinate benefits, it's possible that either you or your doctor would be reimbursed for more than 100 percent of the actual cost of your claim.
To prevent this, health insurance companies typically designate one parent's health insurance plan as the primary plan and the other as the secondary plan. (That's why the patient questionnaire at your doctor's office asks for information on primary and secondary coverage.) The primary plan is responsible for paying covered expenses up to the limits of the policy. If any unpaid costs are left over, the secondary coverage kicks in.
THE DATE OF BIRTH DETERMINES WHICH HEALTH INSURANCE PROVIDES COVERAGE
The birthday rule is often used to determine which plan is primary and which is secondary. Under this rule, the plan of the parent whose birthday occurs first in the calendar year is designated as primary. The date of birth is the determining factor not the year so it doesn't matter which spouse is older.
Like most rules, the birthday rule has exceptions:
- If both parents share the same birthday, the parent who has been covered by his or her plan longest provides the primary coverage for the children.
- If one spouse is currently employed and has health insurance through a current employer, and the other spouse has coverage through a former employer, the plan belonging to the curently employed spouse would be primary.
- In the event of divorce or seperation, the plan of the parent with custody generally provides primary coverage. If the custodial parent remarries, the new new spouse's coverage becomes secondary. And finally, the non custodial parent's health insurance plan would provide a third layer of insurance protection. This order of payment can be altered by a court issued divorce decree or by agreement, but the health insurance companies must be notified.
THESE ARE JUST HEALTH INSURANCE RULES NOT THE LAW
Keep in mind that these practices are common among health insurance companies, but they are not governed by law. Practices may vary from one insurer to another. Read your policy carefully to make sure you understand how your insurance company handles dual coverage. If the policy coverage is unclear, ask for help from your employers benefit specialist or your insurer's customer service department.
Ivon T. Hughes of The Hughes Trustco Group is a licensed Insurance Broker. Author of The Life Insurance Handbook. Get a FREE Copy TODAY!
Email: info@trustco.ca
Web: http://www.hughestrustco.com
Sunday, June 17, 2007
Second to Die Life Insurance Policies
by: Ivon T. Hughes
A second-to-die life insurance policy, or survivorship life as it's sometimes called, insures two lives - a husband and wife usually or business partners. However, the death benefit isn't paid out until the second insured person dies.
Usually, the death benefit from a second-to-die life insurance policy is intended to go to the children , a charity or pay taxes owed after both spouses pass away.
In the U.S. there is a marital deduction permitting you to leave an unlimited amount of assets to your surviving spouse with no taxes payable at your death. Those assets then become part of the estate of the spouse and if it includes a second to die life insurance polciy it could help pay any taxes. In Canada, there is more lenient tax treatment.
There are also tax ramifications for small businesses, which is why business partners also purchase second-to-die policies.
THE REASON TO BUY SECOND TO DIE LIFE INSURANCE POLICIES
With a second-to-die life insurance policy your beneficiaries can pay debts with the proceeds of your policy, so they won't be forced to sell your house or liquidate assets to pay the bill.
A second-to-die life insurance policy can help to construct a financial plan reducing the tax burden of wealthy individuals by creating trusts and using second-to-die life insurance as part of the estate-planning process.
ADVANTAGES TO SECOND TO DIE LIFE INSURANCE POLICIES
1. Less expensive. Second-to-die life insurance is usually less expensive than life insurance but depends on the blend of the ages. The premium is based upon the joint life expectancy.
2. Estate Preservation. A second-to-die policy appeals to individuals who feel strongly about preserving their estates with the life insurance paying the taxes.
3. Easier to buy. It's easier to qualify for a second-to-die policy than for individual life insurance. Since both insureds must die before the benefit is payable, the insurance company is less concerned that one of them might not be in good health.
* Builds your estate. In some cases, second-to-die life insurance is marketed as a way to build an estate, not just insulate it from taxes. Much like individual life insurance, the death benefit of a second-to-die policy can ensure that certain people receive money, even if you spend every nickel.
4. Second-to-die life insurance might make sense for people who don't have a lot of money but want to leave an estate for their children.
Ivon T. Hughes of The Hughes Trustco Group is a licensed Insurance Broker. Author of The Life Insurance Handbook. Get a FREE Copy TODAY!
Email: info@trustco.ca
Web: http://www.hughestrustco.com
A second-to-die life insurance policy, or survivorship life as it's sometimes called, insures two lives - a husband and wife usually or business partners. However, the death benefit isn't paid out until the second insured person dies.
Usually, the death benefit from a second-to-die life insurance policy is intended to go to the children , a charity or pay taxes owed after both spouses pass away.
In the U.S. there is a marital deduction permitting you to leave an unlimited amount of assets to your surviving spouse with no taxes payable at your death. Those assets then become part of the estate of the spouse and if it includes a second to die life insurance polciy it could help pay any taxes. In Canada, there is more lenient tax treatment.
There are also tax ramifications for small businesses, which is why business partners also purchase second-to-die policies.
THE REASON TO BUY SECOND TO DIE LIFE INSURANCE POLICIES
With a second-to-die life insurance policy your beneficiaries can pay debts with the proceeds of your policy, so they won't be forced to sell your house or liquidate assets to pay the bill.
A second-to-die life insurance policy can help to construct a financial plan reducing the tax burden of wealthy individuals by creating trusts and using second-to-die life insurance as part of the estate-planning process.
ADVANTAGES TO SECOND TO DIE LIFE INSURANCE POLICIES
1. Less expensive. Second-to-die life insurance is usually less expensive than life insurance but depends on the blend of the ages. The premium is based upon the joint life expectancy.
2. Estate Preservation. A second-to-die policy appeals to individuals who feel strongly about preserving their estates with the life insurance paying the taxes.
3. Easier to buy. It's easier to qualify for a second-to-die policy than for individual life insurance. Since both insureds must die before the benefit is payable, the insurance company is less concerned that one of them might not be in good health.
* Builds your estate. In some cases, second-to-die life insurance is marketed as a way to build an estate, not just insulate it from taxes. Much like individual life insurance, the death benefit of a second-to-die policy can ensure that certain people receive money, even if you spend every nickel.
4. Second-to-die life insurance might make sense for people who don't have a lot of money but want to leave an estate for their children.
Ivon T. Hughes of The Hughes Trustco Group is a licensed Insurance Broker. Author of The Life Insurance Handbook. Get a FREE Copy TODAY!
Email: info@trustco.ca
Web: http://www.hughestrustco.com
Ethics And Competence - There Is Nothing New Under The Sun
by: Stan Lewis
In this article, I want to show you that there is nothing new under the sun, as far as, not being where you want to be in life, dealing with unethical practices in the work place, and the injustices that come about as a result of such things. More than anything, I want to leave you with a sound foundation of hope that you can grow personally, improve upon your unique gifts, and become very competent despite where you are now in life.
We need to grow where we are planted, by improving upon our unique gifts, by growing spiritually, by growing physically, and by growing mentally. We can complain and cry out in anger about where we are in life, unethical practices in our workplaces and the injustice of it all. However, where will that take you – bitterness, anger or depression? And more importantly - is that where you really you want to go? No, it will take you nowhere unless, - 1.) You put to gather a plan that will help you grow despite where you are now in life and 2.) You realize that you are not the only one to have gone through what you have encountered in life.
Let's go back in time and look at some Israelite youths in the book of Daniel, who where taken from their homes as captives to Babylon. Not only where they taken against their will, but they where now in an environment that ran in opposition to their moral and ethical beliefs.
Complaining would not have gotten Daniel, Shadrach, Meshach, or Abednego very far. So how did these Jewish youths handle their situation? Well, they stuck to their moral and ethical teachings. They put God first in all they did and grew spiritually. They followed God’s directives and grew physically. They grew mentally by putting together a plan of action to master all the literature and science of the time. Each became very competent as they mastered these skills.
At the end of three years, the King called all the young men in the palace to him, including Daniel, Shadrach, Meshach and Abednego, and gave each one an oral examination. The king was so impressed with Daniel, Shadrach, Meshach and Abednego that he put them on his regular staff of advisors. (Dan 1:20) "And in all matters requiring information and balanced judgment, the king found these young men's advice ten times better..." than any other advisor. Daniel was appointed as the king's counselor. These young men where not limited by where they where planted. Ethics, growth, and competence took these young men far.
Even though some of our present situations leave a lot to be desired for, you have to admit it was not as bad as these guys situation. However, they grew spiritually, physically, and mentally where they where planted - despite life's injustices and the unethical environment. They grew and developed despite where they where planted. You too can grow and develop right where you are.
So, what are you doing to grow spiritually in your everyday life? What are your goals for physical growth? What are you doing now to feed and promote your growth mentally? What are the gifts that make you special and what are you doing with them? These are serious questions that each of us need to answer for ourselves. Not only do we need answers for them, but we need to set goals in place and the action steps to accomplish those goals.
So maintain your moral values and ethics; seek ways to grow spiritually, physically, and mentally; and become highly competent where you are planted. By growing and improving upon your unique gifts you will be ready for life's opportunities. And when opportunity comes - you shall rise above where you are now.
I have shown you that there is nothing new under the sun, as far as, not being where you want to be in life, dealing with unethical practices in the work place, and the injustices that come about as a result of such things. I trust that I have left you with a sound foundation of hope that you can grow and improve upon your gifts despite where you are now- just like Daniel, Shadrach, Meshach and Abednego. Remember each of them where human just like you and I with the same human weaknesses as you and I. They rose above where they where planted and you can too.
WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, E-ZINE OR WEB SITE? You can, as long as you include the following with it: Stan Lewis is a Christian Leadership & Life Coach. If you liked this article, you should really check out his FREE audio course "Seven Basic Steps To Becoming a Servant Leader" and other FREEBIES at www.realleadership4coachinglife.com. Questions/Need assistance call 214-629-7217.
Coach Stan Lewis is a Christian Life & Leadership coach. He is happily married to the ultimate lady and love of his life - Barb. He has two children. He is a former Naval Officer & has developed and trained leaders for 18 yrs. He has worked in the Royal Ranger ministry for 20 yrs. He has a passion for training, ministering to, and developing leaders.
slewis@realcoach.org
In this article, I want to show you that there is nothing new under the sun, as far as, not being where you want to be in life, dealing with unethical practices in the work place, and the injustices that come about as a result of such things. More than anything, I want to leave you with a sound foundation of hope that you can grow personally, improve upon your unique gifts, and become very competent despite where you are now in life.
We need to grow where we are planted, by improving upon our unique gifts, by growing spiritually, by growing physically, and by growing mentally. We can complain and cry out in anger about where we are in life, unethical practices in our workplaces and the injustice of it all. However, where will that take you – bitterness, anger or depression? And more importantly - is that where you really you want to go? No, it will take you nowhere unless, - 1.) You put to gather a plan that will help you grow despite where you are now in life and 2.) You realize that you are not the only one to have gone through what you have encountered in life.
Let's go back in time and look at some Israelite youths in the book of Daniel, who where taken from their homes as captives to Babylon. Not only where they taken against their will, but they where now in an environment that ran in opposition to their moral and ethical beliefs.
Complaining would not have gotten Daniel, Shadrach, Meshach, or Abednego very far. So how did these Jewish youths handle their situation? Well, they stuck to their moral and ethical teachings. They put God first in all they did and grew spiritually. They followed God’s directives and grew physically. They grew mentally by putting together a plan of action to master all the literature and science of the time. Each became very competent as they mastered these skills.
At the end of three years, the King called all the young men in the palace to him, including Daniel, Shadrach, Meshach and Abednego, and gave each one an oral examination. The king was so impressed with Daniel, Shadrach, Meshach and Abednego that he put them on his regular staff of advisors. (Dan 1:20) "And in all matters requiring information and balanced judgment, the king found these young men's advice ten times better..." than any other advisor. Daniel was appointed as the king's counselor. These young men where not limited by where they where planted. Ethics, growth, and competence took these young men far.
Even though some of our present situations leave a lot to be desired for, you have to admit it was not as bad as these guys situation. However, they grew spiritually, physically, and mentally where they where planted - despite life's injustices and the unethical environment. They grew and developed despite where they where planted. You too can grow and develop right where you are.
So, what are you doing to grow spiritually in your everyday life? What are your goals for physical growth? What are you doing now to feed and promote your growth mentally? What are the gifts that make you special and what are you doing with them? These are serious questions that each of us need to answer for ourselves. Not only do we need answers for them, but we need to set goals in place and the action steps to accomplish those goals.
So maintain your moral values and ethics; seek ways to grow spiritually, physically, and mentally; and become highly competent where you are planted. By growing and improving upon your unique gifts you will be ready for life's opportunities. And when opportunity comes - you shall rise above where you are now.
I have shown you that there is nothing new under the sun, as far as, not being where you want to be in life, dealing with unethical practices in the work place, and the injustices that come about as a result of such things. I trust that I have left you with a sound foundation of hope that you can grow and improve upon your gifts despite where you are now- just like Daniel, Shadrach, Meshach and Abednego. Remember each of them where human just like you and I with the same human weaknesses as you and I. They rose above where they where planted and you can too.
WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, E-ZINE OR WEB SITE? You can, as long as you include the following with it: Stan Lewis is a Christian Leadership & Life Coach. If you liked this article, you should really check out his FREE audio course "Seven Basic Steps To Becoming a Servant Leader" and other FREEBIES at www.realleadership4coachinglife.com. Questions/Need assistance call 214-629-7217.
Coach Stan Lewis is a Christian Life & Leadership coach. He is happily married to the ultimate lady and love of his life - Barb. He has two children. He is a former Naval Officer & has developed and trained leaders for 18 yrs. He has worked in the Royal Ranger ministry for 20 yrs. He has a passion for training, ministering to, and developing leaders.
slewis@realcoach.org
Strategic Organizational Learning
by: Mike Beitler
The cost of training in North American companies exceeds $60 billion per year. Try to visualize that. Picture a stack of 1,000,000 $1 bills. Now try to picture 60,000 of those stacks. Amazed? Then consider this fact: estimates of training costs worldwide approach a quarter of a trillion dollars ($250,000,000,000) when indirect costs and opportunity costs are included. Do you find those numbers as difficult to comprehend as I do?
Understandably, senior executives are concerned about the ROI (return on investment) on these massive investments. Many executives are not convinced that the benefits of training exceed the costs.
Corporations are now looking for organizational learning (OL) consultants who can serve as partners in the strategic decision making about these large investments of resources. These OL consultants will be expected to help improve not only learning, but ultimately performance.
To serve as strategic business partners, OL consultants must have expertise in adult learning theory, methods to promote self-directed learning, usage of learning and development agreements, knowledge capture, knowledge transfer, management and professional development, expatriate training and support, corporate universities, and what I call “strategic learning.”
The first step for the OL consultant is to be sure the organization has a well-crafted strategic plan that clearly communicates how senior management intends to fulfill the organization’s mission. Frequently, the organization has a vague mission and/or unrealistic strategic plan. There is no way to develop strategic learning and development systems until senior management has completed the strategic planning process.
Only after the organization has a well-crafted, well-communicated strategic plan can the OL consultant recommend learning and development systems that will help implement the plan. “Strategic learning” is learning that is focused on helping the organization fulfill its strategic plan.
Senior management must be able to depend on OL consultants to maximize the organization’s investment of money, time, and other resources to build its human capital into a sustainable competitive advantage. In an era when human capital is far more important than physical assets, the role of the OL consultant is critical.
Raymond Noe has made the following predictions:
the focus of learning will become business needs and performance
there will be increased emphasis on the capture and storage of intellectual capital
new training technologies will be developed
the demand for training for virtual work will increase
the use of learning management systems will be widespread
HRD departments will develop partnerships with outside vendors (e.g., traditional universities)
the practice of outsourcing training activities will continue
Senior management will be seeking the OL consultant’s advice on all of these issues. Are you and your organization prepared to address these issues?
Dr. Mike Beitler is the author of the book "Strategic Organizational Learning." Read 3 free chapters of the book right now at http://www.strategic-organizational-learning.com/.
The cost of training in North American companies exceeds $60 billion per year. Try to visualize that. Picture a stack of 1,000,000 $1 bills. Now try to picture 60,000 of those stacks. Amazed? Then consider this fact: estimates of training costs worldwide approach a quarter of a trillion dollars ($250,000,000,000) when indirect costs and opportunity costs are included. Do you find those numbers as difficult to comprehend as I do?
Understandably, senior executives are concerned about the ROI (return on investment) on these massive investments. Many executives are not convinced that the benefits of training exceed the costs.
Corporations are now looking for organizational learning (OL) consultants who can serve as partners in the strategic decision making about these large investments of resources. These OL consultants will be expected to help improve not only learning, but ultimately performance.
To serve as strategic business partners, OL consultants must have expertise in adult learning theory, methods to promote self-directed learning, usage of learning and development agreements, knowledge capture, knowledge transfer, management and professional development, expatriate training and support, corporate universities, and what I call “strategic learning.”
The first step for the OL consultant is to be sure the organization has a well-crafted strategic plan that clearly communicates how senior management intends to fulfill the organization’s mission. Frequently, the organization has a vague mission and/or unrealistic strategic plan. There is no way to develop strategic learning and development systems until senior management has completed the strategic planning process.
Only after the organization has a well-crafted, well-communicated strategic plan can the OL consultant recommend learning and development systems that will help implement the plan. “Strategic learning” is learning that is focused on helping the organization fulfill its strategic plan.
Senior management must be able to depend on OL consultants to maximize the organization’s investment of money, time, and other resources to build its human capital into a sustainable competitive advantage. In an era when human capital is far more important than physical assets, the role of the OL consultant is critical.
Raymond Noe has made the following predictions:
the focus of learning will become business needs and performance
there will be increased emphasis on the capture and storage of intellectual capital
new training technologies will be developed
the demand for training for virtual work will increase
the use of learning management systems will be widespread
HRD departments will develop partnerships with outside vendors (e.g., traditional universities)
the practice of outsourcing training activities will continue
Senior management will be seeking the OL consultant’s advice on all of these issues. Are you and your organization prepared to address these issues?
Dr. Mike Beitler is the author of the book "Strategic Organizational Learning." Read 3 free chapters of the book right now at http://www.strategic-organizational-learning.com/.
Long Term Care Insurance From A Solid Provider
by: Ivon T. Hughes
Blue Cross Blue Shield of Michigan will start a new company that will offer long term care insurance policies beginning in July 2006 and concentrate on providing long-term care services to individuals.
The individual policies would include coverage for assisted living and nursing care but there would be no group coverage products available.
CHRONIC ILLNESSES CAN BE COVERED BY LONG TERM CARE INSURANCE
Unlike traditional medical insurance coverage, long term care coverage helps patients address chronic illnesses and disabilities that employer policies and Medicare don't cover. They usually include meals and help with daily activities such as bathing and getting dressed. This will help protect them as the average cost of nursing home care is more than $50,000 a year, according to the AARP.
U.S. Census data suggest that the population of people 65 and older will double to more than 70 million by 2030. Meanwhile the average growth in the number of long term care policies has been 18% a year.
COMPANY WILL GO NATIONAL WITH ITS LONG TERM CARE INSURANCE
The new company expects to have 12 employees the first year and expects to expand its long term care business to other states.
Currently, there are about 100 insurance companies, across the nation that sell long term health insurance products. Blue Cross Blue Shield of Michigan, which provides health care benefits to 4.7 million members, will be the sole investor in the newly formed company.
"What you will see, traditionally, is that there have been several companies that offer such products," said Mohit Ghose, a spokesman for America's Health Insurance Plans, a Washington, D.C. based healthcare association representing 1,300 member insurance companies. "I think more choice for consumers is always a good thing."
Ivon T. Hughes of The Hughes Trustco Group is a licensed Insurance Broker. Author of The Life Insurance Handbook. Get a FREE Copy TODAY!
Email: info@trustco.ca
Web: http://www.hughestrustco.com
Blue Cross Blue Shield of Michigan will start a new company that will offer long term care insurance policies beginning in July 2006 and concentrate on providing long-term care services to individuals.
The individual policies would include coverage for assisted living and nursing care but there would be no group coverage products available.
CHRONIC ILLNESSES CAN BE COVERED BY LONG TERM CARE INSURANCE
Unlike traditional medical insurance coverage, long term care coverage helps patients address chronic illnesses and disabilities that employer policies and Medicare don't cover. They usually include meals and help with daily activities such as bathing and getting dressed. This will help protect them as the average cost of nursing home care is more than $50,000 a year, according to the AARP.
U.S. Census data suggest that the population of people 65 and older will double to more than 70 million by 2030. Meanwhile the average growth in the number of long term care policies has been 18% a year.
COMPANY WILL GO NATIONAL WITH ITS LONG TERM CARE INSURANCE
The new company expects to have 12 employees the first year and expects to expand its long term care business to other states.
Currently, there are about 100 insurance companies, across the nation that sell long term health insurance products. Blue Cross Blue Shield of Michigan, which provides health care benefits to 4.7 million members, will be the sole investor in the newly formed company.
"What you will see, traditionally, is that there have been several companies that offer such products," said Mohit Ghose, a spokesman for America's Health Insurance Plans, a Washington, D.C. based healthcare association representing 1,300 member insurance companies. "I think more choice for consumers is always a good thing."
Ivon T. Hughes of The Hughes Trustco Group is a licensed Insurance Broker. Author of The Life Insurance Handbook. Get a FREE Copy TODAY!
Email: info@trustco.ca
Web: http://www.hughestrustco.com
Turn Your Customer Complaint into a Positive
by: Jay Conners
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.
The number one thing a customer wants when they have a problem is for someone to listen to them.
Allow them to vent, let them get it all out. Once they have explained their problem in full, begin to ask any questions you may have to get a full handle on the situation.
While you are listening, body language is very important. Make sure you maintain eye contact. This sends your customer a message that you are taking them seriously.
2. Be Empathetic
When the customer is done explaining their problem, show sincerity by telling them that you understand how they feel. Apologize on behalf of the company that they feel the way they do, and tell them that you are committed to resolving their issue within the guidelines of your company.
By becoming defensive in this situation, you are taking a bad situation and making it worse.
By having an understanding of where your customer is coming from on the situation, and speaking in a calm tone of voice, you can clearly defuse the situation.
You don’t by any means want your customer to become angry and cause a scene.
3. Offer a Solution.
We have all heard the expression “the customer is always right.”
I don’t necessarily agree with this, but it is important to work toward finding a solution, even if the customer is in the wrong. For instance, you might try meeting them half way.
You will know wether or not your customer is a repeat offender, and you can handle the situation accordingly.
For customers who have a legitimate complaint, it is best to rectify the situation right then and there. Wether it is giving them their money back, or replacing their product.
Always leave your customer with your business card and tell them if they should ever have a problem again, they should not hesitate to contact you immediately. This will help them regain their confidence in you and your company.
The main goal when a customer has a complaint is to not allow the problem to snowball. Your objective should be to defuse the situation and retain your customer.
By handling tough situations such as these in a professional manner, you will find your once complaining customers satisfied that you resolved their issue, and a new found respect for you.
This article may be reproduced by anyone at any time, as long as the authors name and reference links are kept in tact and active.
Jay Conners has more than fifteen years of experience in the banking and Mortgage Industry, He is the owner of http://www.jconners.com, a mortgage resource site, he is also the owner of http://www.callprospect.com, a mortgage lead company.
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.
The number one thing a customer wants when they have a problem is for someone to listen to them.
Allow them to vent, let them get it all out. Once they have explained their problem in full, begin to ask any questions you may have to get a full handle on the situation.
While you are listening, body language is very important. Make sure you maintain eye contact. This sends your customer a message that you are taking them seriously.
2. Be Empathetic
When the customer is done explaining their problem, show sincerity by telling them that you understand how they feel. Apologize on behalf of the company that they feel the way they do, and tell them that you are committed to resolving their issue within the guidelines of your company.
By becoming defensive in this situation, you are taking a bad situation and making it worse.
By having an understanding of where your customer is coming from on the situation, and speaking in a calm tone of voice, you can clearly defuse the situation.
You don’t by any means want your customer to become angry and cause a scene.
3. Offer a Solution.
We have all heard the expression “the customer is always right.”
I don’t necessarily agree with this, but it is important to work toward finding a solution, even if the customer is in the wrong. For instance, you might try meeting them half way.
You will know wether or not your customer is a repeat offender, and you can handle the situation accordingly.
For customers who have a legitimate complaint, it is best to rectify the situation right then and there. Wether it is giving them their money back, or replacing their product.
Always leave your customer with your business card and tell them if they should ever have a problem again, they should not hesitate to contact you immediately. This will help them regain their confidence in you and your company.
The main goal when a customer has a complaint is to not allow the problem to snowball. Your objective should be to defuse the situation and retain your customer.
By handling tough situations such as these in a professional manner, you will find your once complaining customers satisfied that you resolved their issue, and a new found respect for you.
This article may be reproduced by anyone at any time, as long as the authors name and reference links are kept in tact and active.
Jay Conners has more than fifteen years of experience in the banking and Mortgage Industry, He is the owner of http://www.jconners.com, a mortgage resource site, he is also the owner of http://www.callprospect.com, a mortgage lead company.
Double Your MLM Earnings
by: Tony Luck
Network marketing, also known as multi level marketing (or MLM), comes in many forms. One of the most popular network marketing methods is selling by brochure, and one of the biggest companies using this method is Avon, the worldwide cosmetics company. The Avon rep distributes her brochures around the neighborhood, collects them again in a few days together with the orders, and, at the end of the 3 week campaign, she passes her orders to Avon. After a few days the orders arrive, she (or he!) delivers the orders, collects her money and, after deducting her commission, pays the remainder of the money to Avon.
If you are distributing brochures in this way there is a good way to double the money you make.
Around ninety five percent of the time taken to sell through brochures is spent traveling from house to house. When you get to the house, instead of placing one brochure in the postbox, try two different ones! It takes very little extra work and can result in double the sales.
It seems so obvious yet so few people do this, there are certainly none in our area or where my friends and family live. Instead people deliver just the one, maybe feeling some sort of loyalty to the company producing the brochure – ‘I’m an Avon Lady’ or whatever. That’s OK, but how about loyalty to you and your family? You owe it to yourself and your loved ones to maximize your income.
Of course there is no point delivering two brochures that sell the same or similar things. But there are different ones available: Avon is well known for its cosmetics, and there are various other ones: vitamins, household goods etc.
Two different brochures will bring you more money, and don’t forget your down lines: your team members will be happier if their earnings increase and they will be more likely to stay in your team. Think double!
Tony Luck runs an Avon network marketing team with his wife Katy. Together they have a team of over 20 built up over the last 4 months. To see if you could benefit from joining Avon, visit their website http://www.avon-recruitment.co.uk
Network marketing, also known as multi level marketing (or MLM), comes in many forms. One of the most popular network marketing methods is selling by brochure, and one of the biggest companies using this method is Avon, the worldwide cosmetics company. The Avon rep distributes her brochures around the neighborhood, collects them again in a few days together with the orders, and, at the end of the 3 week campaign, she passes her orders to Avon. After a few days the orders arrive, she (or he!) delivers the orders, collects her money and, after deducting her commission, pays the remainder of the money to Avon.
If you are distributing brochures in this way there is a good way to double the money you make.
Around ninety five percent of the time taken to sell through brochures is spent traveling from house to house. When you get to the house, instead of placing one brochure in the postbox, try two different ones! It takes very little extra work and can result in double the sales.
It seems so obvious yet so few people do this, there are certainly none in our area or where my friends and family live. Instead people deliver just the one, maybe feeling some sort of loyalty to the company producing the brochure – ‘I’m an Avon Lady’ or whatever. That’s OK, but how about loyalty to you and your family? You owe it to yourself and your loved ones to maximize your income.
Of course there is no point delivering two brochures that sell the same or similar things. But there are different ones available: Avon is well known for its cosmetics, and there are various other ones: vitamins, household goods etc.
Two different brochures will bring you more money, and don’t forget your down lines: your team members will be happier if their earnings increase and they will be more likely to stay in your team. Think double!
Tony Luck runs an Avon network marketing team with his wife Katy. Together they have a team of over 20 built up over the last 4 months. To see if you could benefit from joining Avon, visit their website http://www.avon-recruitment.co.uk
Subscribe to:
Posts (Atom)